Frequently Asked Questions /

I would like a personalized work, how do I do it?

We invite you to go to this page https://alban-lerailler.com/pages/creation-a-la-demande , so that you can express your request. Thus we will establish a must according to the format of the medium.

When can I expect my order to ship?

We aim to dispatch all orders within 3-5 working days of placing them. Orders shipped to countries outside the EU may take 5-10 working days.

Where do you ship?

We ship worldwide. Shipping costs are calculated at checkout. We are required to declare the retail value of all international shipments and your shipment may be subject to customs/import fees. International customers are responsible for any customs/import fees charged by their country. Check your government's policies as each country differs.

How do you ship my order?

All posters are rolled in protective tubes for maximum safety during transport. We always strive to find the best method for shipping your order. For example, if you are located in the EU, you will receive your package by courier, and if you are located outside the EU, you will most likely receive your package by post. Please keep in mind that delays may occur during import/customs inspection.

How can I track my order?

Once your package has been shipped, you will receive tracking details via email. Please check your junk mail folder if you do not think you have received it. Also check the tracking information if you think your package has been delayed, as sometimes a courier's note gets lost.

I have payment problems at checkout?

If you are having difficulty paying by credit card, please use the PayPal credit card alternative - this allows you to pay by credit card without the need for a Paypal account. If problems persist, please contact us.